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7 Common Mistakes When Ordering Custom Gifts

7 Common Mistakes When Ordering Custom Gifts
9 February 2026 by
7 Common Mistakes When Ordering Custom Gifts
Luke

Ordering a custom gift in Dubai or anywhere in the UAE is an exciting process, but it requires a different approach than a quick trip to the mall. Because a personalised keepsake is designed to last a lifetime, the stakes are a bit higher.

At Who’s M, we’ve seen it all—from "last-minute panics" to "design overload." To ensure your gift is as premium as the person receiving it, here are the most common pitfalls to avoid.

1. The "Last-Minute" Trap

The Mistake: Treating a bespoke laser-engraved gift like a next-day Amazon delivery. 
How to Avoid it: Quality takes time. Between 3D design approvals, precision engraving, and hand-finishing, your gift needs a few days to breathe.

  • Pro Tip: For major UAE occasions like National Day, Eid, or Christmas, try to place your order at least 7–10 days in advance to ensure every detail is perfect.

2. Over-Designing (The "Wall of Text" Effect)

The Mistake: Trying to fit a poem, three dates, a logo, and a set of coordinates onto a small personalised keychain or a chef's knife handle
How to Avoid it: Edit ruthlessly. White space is your friend, it makes the engraving look elegant and expensive.

  • The Golden Rule: One strong focal point (like a family name or a significant date) has more impact than five small ones.

3. Forgetting the "Why" (Style Over Meaning)

The Mistake: Choosing a font or material just because it looks trendy, without considering the recipient. 
How to Avoid it: Match the medium to the person.

  • Does your friend love the outdoors? A custom-engraved pocket knife or rugged wooden board fits their lifestyle better than a delicate acrylic award.
  • Think about where the gift will live. Will it be on a desk in the DIFC or in a family kitchen in Jumeirah?

4. Ignoring Practicality and Function

The Mistake: Gifting something that looks beautiful but serves no purpose. 
How to Avoid it: At Who’s M, we love "functional art." A gift that gets used daily, like a personalised charcuterie board or a custom salad set, carries more emotional weight than something that sits in a drawer. If they use it, they’ll remember you every day.

5. The "Typo" Disaster

The Mistake: Rushing the approval process and missing a spelling error in a name or date. 
How to Avoid it: When we send you a design proof, read it out loud. Check the spelling of names letter-by-letter.

  • Note: We take great care, but the final "OK" from you is what triggers the laser! Double-check those coordinates and dates.

6. Ignoring Cultural Context

The Mistake: Ordering a gift without considering the cultural or social environment of the UAE. 
How to Avoid it: If you are unsure about language or symbols, keep it neutral and classic. Using Arabic calligraphy for a name is a beautiful way to show respect in the Middle East. If gifting for a business milestone, ensure the branding is subtle and professional.

7. Treating It Like a Transaction, Not a Collaboration

The Mistake: Providing vague instructions like "make it look nice." 
How to Avoid it: Talk to us! Tell us the story. If we know the board is for a 50th wedding anniversary for a couple who met in "Wherever", we can suggest design elements (like a subtle Protea flower) that you might not have thought of.

Ready to Create Something Flawless?

Avoiding these mistakes is easy when you have a partner like Who’s M. We are here to guide you through font selection, material choices, and layout design to ensure your "crazy concept" becomes a stunning reality.

Cultural Sensitivity in Custom Gifts
A Guide to Gifting in the UAE